Refund Policy

Last Updated: November 28, 2025

1. 7-Day Money-Back Guarantee

1.1 Eligibility

You are eligible for a full refund if:

• You are a first-time subscriber to Viral Hook Finder
• You request a refund within 7 days of your initial subscription purchase
• You have not violated our Terms of Service

1.2 What's Covered

Our money-back guarantee covers:

• Monthly subscription plans
• Annual subscription plans
• Pro and Enterprise tier subscriptions

1.3 What's NOT Covered

Refunds are not available for:

• Subscription renewals (only first purchase is eligible)
• Additional credit purchases
• Requests made after the 7-day period
• Accounts that have violated our Terms of Service
• Accounts suspected of fraudulent activity

2. How to Request a Refund

To request a refund within the 7-day guarantee period:

1. Email us at support@viralhookfinder.com
2. Include your account email address
3. Provide your subscription order ID (found in your confirmation email)
4. Brief explanation of why you're requesting a refund (optional but helpful)

3. Refund Processing

3.1 Timeline

• Review: We will review your request within 1-2 business days
• Approval: If approved, refund will be initiated immediately
• Processing: Refunds typically appear within 5-7 business days
• Method: Refunds are issued to the original payment method

3.2 What Happens Next

Once your refund is approved:

• Your subscription will be cancelled immediately
• Access to paid features will be revoked
• Remaining credits will be forfeited
• You will receive a confirmation email

4. Subscription Cancellations

4.1 Cancel Anytime

You can cancel your subscription at any time from your account settings. No refund is provided for cancellations, but:

• You keep access until the end of your current billing period
• No further charges will be made
• You can reactivate your subscription at any time

4.2 Automatic Renewal

To avoid being charged for the next billing period, cancel at least 24 hours before your renewal date.

5. Partial Refunds

5.1 Service Outages

In the event of significant service outages or technical issues:

• We may issue partial refunds or credit extensions at our discretion
• Refunds will be prorated based on the duration of the outage
• Credits may be added to your account as an alternative

5.2 Technical Issues

If you experience persistent technical issues that prevent you from using the service, contact our support team. We will:

• Attempt to resolve the issue first
• Extend your subscription if resolution takes time
• Consider a partial refund if the issue cannot be resolved

6. Annual Subscriptions

6.1 7-Day Guarantee Applies

Annual subscriptions are eligible for a full refund within 7 days of purchase.

6.2 After 7 Days

After the 7-day period:

• No refunds are provided for annual subscriptions
• You can cancel to prevent renewal next year
• Access continues until the end of your annual term

7. Credit Purchases

7.1 Non-Refundable

Additional credit purchases (beyond your subscription) are non-refundable once purchased.

7.2 Unused Credits

• Credits expire at the end of each monthly billing cycle
• No refunds or carry-over for unused credits
• Credits are forfeited upon account cancellation

8. Chargebacks

8.1 Contact Us First

Before initiating a chargeback with your bank or payment provider, please contact us at support@viralhookfinder.com. We're committed to resolving any billing issues.

8.2 Chargeback Consequences

Initiating a chargeback instead of contacting us may result in:

• Immediate account suspension
• Loss of access to all content and features
• Inability to create a new account
• Additional fees to cover chargeback processing costs

9. Exceptional Circumstances

9.1 Case-by-Case Basis

We understand that exceptional circumstances may arise. While our standard policy is outlined above, we may consider refunds outside these terms on a case-by-case basis.

9.2 Contact Support

If you believe you have a unique situation that warrants consideration, please contact our support team with details.

10. Currency and Fees

10.1 Refund Currency

Refunds are issued in the same currency as the original payment.

10.2 Transaction Fees

Payment processing fees charged by Stripe are non-refundable. You will receive a refund of the subscription amount minus any non-recoverable payment processing fees.

11. Free Trials

11.1 Trial Period

If we offer a free trial:

• You can cancel anytime during the trial without charge
• You will be charged when the trial period ends if you don't cancel
• The 7-day money-back guarantee starts from the first paid charge, not the trial start date

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes may be communicated via email.

13. Contact Us

For refund requests or questions about this policy:

• Email: support@viralhookfinder.com
• Subject Line: "Refund Request" (for faster processing)
• Response Time: Within 1-2 business days

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This Refund Policy is part of our Terms of Service. By subscribing to Viral Hook Finder, you acknowledge and agree to this policy.